I am Michael Wagner, your CRM Coach.

Customer Relationship Management (CRM) is more than just maintaining customer information in databases. It is an essential tool for winning satisfied customers. What I noticed early on: CRM can only be successful if it focuses on the entire customer experience.

As a Business Informatics specialist, I have collected extensive experience over many years in CRM and lead management projects with large companies and market leading CRM systems.
I am happy to share this expertise with you.

As CRM coach, I take a close look at your CRM, coach those responsible for CRM, show potentials and give tips for optimization.

I always see myself as a consulting service provider. I measure my success by whether my customers are satisfied, exactly in the sense of sustainable Customer Relationship Management.

My strengths lie in analyzing and developing pragmatic solutions. I am happy to let others speak for me, please find here a few statements from my satisfied customers.

You have the opportunity to get to know me in a free call.
  Request a free call now!  

«It turned out quickly that a CRM coach like Michael Wagner was more than worth it. He  analyzed our requirements very fast and packed them into usable process steps and solutions. He also brought us new ideas with his expert knowledge, which has always led to us perfecting in the area of CRM.»
Sascha Köglmeier, Head of Key Account Management, Open Systems AG

«Michael Wagner accompanied us in a very structured way through the extensive selection process of a lead generation solution, and was always a very competent contact in the field of Digital Marketing. During my time as a Corporate Marketing Manager, his tips and recommendations were very helpful to me. Later in the project, Michael provided valuable support with Lead and Campaign Management in Salesforce. I particularly appreciated his outstanding professional competence and ability to develop complex solutions together with us as customer.»
Johannes Wüst, Corporate Marketing Manager, Dentsply Sirona

«weburi is supporting us a long time as an absolutely reliable partner. If I don't get any further myself, Mr. Wagner is always quick and competent to offer advice and assistance. I particularly appreciate the very good accessibility, high flexibility and also his proactive suggestions for improvement potential.»
Franziska Hengst, Manager Business Development, FAS AG

«CRM Coach Michael Wagner betreut uns seit vielen Jahren. Wir sind äusserst zufrieden mit seiner Unterstützung: kompetent, lösungsorientiert, freundlich.»
Alisha Müller, CRM Manager, Fides Treasury Services AG

«The cooperation was very pleasant and professional. I particularly appreciated that Michael always followed up well, asked for missing items and took great care of the quality of the interface and data.»
Stephan Stutz, Leiter Entwicklung, it-processing AG

«We are very satisfied with the support we get from Michael Wagner! It is a great benefit for us CRM Managers that he is addressing all our topics and requests promptly, precisely and efficiently, his reactivity ensures a smooth workflow for us. He supports us very solution oriented and flexible to our needs.»
A. Rungaldier

«From the beginning, Mr. Wagner was involved in the development of our complex ERP landscape by "best of breed" principle with various interfaces. His expertise in synchronizing master data from different systems was very valuable to us. We work closely together with him when it comes to further developments such as the GDPR expansion of the CRM. This enabled us to implement changes promptly and with little effort. We always appreciate his uncomplicated, fast and competent support for everyday problems and major maintenance work on our construction.»
Susan Amberg, Head of IT, Amberg Group

«Thanks for the many buts and the good critical answers; Thanks for the suggestions for improvement; Thanks for the always good and fast support; Thank you for the quick help whenever there was something on fire; Thank you for your cooperation in  implementation. Just a big Thank You.»
S. Enzler

«Thank you for your training. In my opinion, the time was very well invested. »

«We are in touch with various partners - sometimes it works better, sometimes less. However, you are definitely at the forefront when it comes to service quality and who is there to help with problems. I really appreciate your inputs!»
R. Thoma

«Thanks for the support, from our point of view a very productive time!»